Warranty Information

Warranty Summary

Flo-Guard, Inc. (Flo-Guard) warrants its products against defects in material and workmanship for a period of three (3) years from the date of original shipment, per our Limited Warranty Statement below. In the event that such defects appear within the warranty period, Flo-Guard will, at its option, and upon written notification thereof and substantiation that, the product(s) have been stored, installed, maintained and operated in accordance with Flo-Guard’s Installation Manual, recommendations, and standard industry practice, repair or replace the product without charge. All products repaired or replaced under this warranty will be returned to purchaser using ground freight prepaid by Flo-Guard.

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Full Warranty Text

Flo-Guard, Inc. (Flo-Guard) warrants its products against defects in material and workmanship for a period of three (3) years from the date of original purchase. In the event that such defects appear within the warranty period, Flo-Guard will, at its option, and upon written notification thereof and substantiation that, the product(s) have been stored, installed, maintained and operated in accordance with Flo-Guard’s Installation Manual, recommendations, and standard industry practice, repair or replace the product without charge. This warranty shall be invalidated by any abuse, misuse, misapplication, improper installation, physical damage, modification, or disassembly at any place other than the point of original manufacture. This shall constitute the exclusive remedy for breach of warranty, and Flo-Guard shall not be responsible for any incidental or consequential damages, including, without limitation, damages or other costs resulting from labor charges, improper installation, unlicensed installation, building code violations, delays, vandalism, negligence, fouling caused by foreign material, damage from adverse water conditions, chemicals, weather, or any other circumstances over which Flo-Guard has no direct or immediate control. FLO-GUARD MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED EXCEPT AS PROVIDED BY THIS LIMITED WARRANTY.

The seller does not represent that the product; will completely prevent any property loss or damage caused by sudden or accidental discharge of water from plumbing supply and/or drain systems into areas of a residential and/or commercial property; may not be compromised or circumvented; or that the product will in all cases provide immediate and adequate warning or protection. Buyer understands that a properly installed and maintained automatic water shut-off system; may only reduce the risk directly associated with sudden and accidental water loss events, may still result in significant water damage to property, and is not considered loss or casualty insurance or a guarantee that such will not occur, or that there will be no personal injury or property loss as a result. CONSEQUENTLY, SELLER SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS BASED ON A CLAIM THE PRODUCT FAILED TO TURN OFF WATER SUPPLY OR GIVE WARNING OF A POTENTIAL WATER LOSS EVENT. HOWEVER, IF SELLER IS HELD LIABLE, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE ARISING UNDER THIS LIMITED WARRANTY OR OTHERWISE, REGARDLESS OF CAUSE OR ORIGIN, SELLER’S MAXIMUM LIABILITY SHALL NOT IN ANY CASE EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT, WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST THE SELLER. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. No increase or alteration, written or verbal, to this warranty is authorized.

Flo-Guard reserves the right to modify the design of any Flo-Guard product without assuming any obligations to modify product previously manufactured or sold.

Missing Items

Missing items from your order MUST be reported to Flo-Guard within 15 business days from the invoice date or the claim may be denied. All claims are subject to verification by Flo-Guard.

Damaged Items

Please inspect your Flo-Guard products upon arrival to check for any damages to the product. All claims must be reported to Flo-Guard within 15 business days from the invoice date or your claim will be denied.

Troubleshooting, Diagnostics and Out-of-Warranty Repairs

Our technical support team will be happy to help trouble-shoot possible defective units via phone (866) FLO-GUARD or email during normal business hours. Many issues can be resolved using this free service. If system components returned to Flo-Guard for repair or replacement are deemed to be working properly and not defective, the customer will be charged a $50 diagnostic fee and will be required to pay for return shipping.

Repairs will be charged $50/hour for labor and diagnostics (2 hour minimum) plus the prices of repaired parts and return shipping and handling costs. In the event a system is determined to be Out of Warranty, Flo-Guard will advise the customer of a repair estimate and obtain permission to proceed with repairs prior to incurring any repair charges.

Abandoned Product Policy

If a customer refuses to pay for return shipping as set out in these warranty guidelines, Flo-Guard will hold the product for up to 45 days after which the product will be considered “abandoned” and Flo-Guard will relinquish responsibility for the product and will dispose of the product accordingly.

Limitations of This Water Shut-Off System

While this is an advanced design water shut-off system, it does not offer guaranteed protection against sudden or accidental discharge of water from a plumbing system. Any automatic water shut-off system, whether commercial or residential, is subject to compromise or failure to warn or activate for a variety of reasons. Examples may include:

  • Water intrusion from sources external to the plumbing supply system such as; gravity drain systems, rain, hurricane, storm water, sewer back-up, swimming pools, spas, thawing snow and ice, ice dams, HVAC condensation, freezer defrosting, softener recirculation cycles, etc.
  • Water valves and the Flo-Guard controller will not work without electricity. Battery operated devices will not work without batteries, with dead or insufficiently charged batteries, or if the batteries are not installed properly. Devices powered solely by AC power will not function properly if their AC power supply is interrupted, however briefly, or cut off for any reason.
  • This equipment, like other electrical/electronic devices, is subject to component failure. Even though this equipment is tested at the factory prior to shipment and designed to last as long as 20 years when properly maintained, the electronic components could fail at any time.
  • As with other electrical/electronic devices, power surges, spikes, and brown-outs can cause circuitry to suddenly malfunction and/or fail.  Effective surge protection is necessary to avoid potential damage to the electronics of this system.
  • The valve is designed to provide positive shut-off of the plumbing water supply when disconnected from power. However, if the valve becomes corroded or blocked due to abnormal sediment, scale, or other internal water line material build-up, the valve may not function properly when needed. A regular valve testing procedure is strongly recommended.
  • The most common reason of water control failure is due to inadequate maintenance. We strongly recommend that this system be tested at least monthly to verify that the system and all its components and accessories are working properly.

An automatic water shut-off system is not intended to substitute for adequate property insurance or proper home or facilities maintenance.

Warranty Extension

This warranty is extended to the original purchaser and is transferable to any succeeding owner for products purchased for use within the USA. In Alaska and Hawaii, the warranty excludes the cost of shipping repair or replacement parts.

Applicable Law

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may have other rights which vary depending on where you reside. To know what your legal rights are, consult your local consumer affairs office or your state’s Attorney General.

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